Your forklift. Our commitment.

ZETECH HOLDING LLC

At ZETECH HOLDING LLC, we understand that purchasing industrial equipment such as forklifts is a significant investment. Our goal is to ensure that every client receives not only reliable equipment, but also long-term support, confidence, and operational stability. This document outlines our warranty obligations and commitment to customer satisfaction.

1. Warranty Coverage

ZETECH HOLDING LLC guarantees that all equipment supplied is free from defects in materials, workmanship, and assembly under normal operating conditions. All forklifts are delivered as new units, inspected, and tested prior to shipment.

The standard warranty period is 12 (twelve) months from the date of delivery. During this period, ZETECH HOLDING LLC will provide replacement parts for any components that are determined to be defective due to manufacturing faults.

This warranty applies to major functional systems, including electrical systems, hydraulic systems, structural components, and lifting mechanisms. Technical support will be provided to assist in diagnosing and resolving any issues.

2. Battery Warranty

For electric forklifts, the battery system is a critical component. ZETECH HOLDING LLC includes battery coverage within the standard warranty period. This includes manufacturing defects and performance issues under normal usage.

Battery-related issues caused by improper charging, deep discharge, or misuse are not covered. Proper charging and maintenance practices must be followed to ensure optimal performance and warranty validity.

3. Warranty Limitations

This warranty does not cover normal wear and tear, including tires, brake components, and consumables. It also does not cover damage resulting from misuse, improper operation, lack of maintenance, unauthorized repairs, or external factors such as accidents or environmental conditions.

Proper maintenance is essential for ensuring the longevity, safety, and performance of your forklift equipment. ZETECH HOLDING LLC provides general maintenance guidelines and after-sales service procedures to support our clients throughout the entire lifecycle of the equipment.

1. Maintenance Guidelines

Routine inspections should be performed on a daily, weekly, and monthly basis. Daily checks should include visual inspection of the unit, battery condition, and control functionality. Weekly inspections should focus on hydraulic systems, structural components, and general condition of the equipment.

Monthly maintenance should include inspection of electrical systems, brake performance, and lubrication of moving parts. Consistent maintenance reduces downtime, prevents major failures, and ensures safe operation.

2. Service & Repair Requests

In the event of a malfunction, clients are required to contact ZETECH HOLDING LLC support with a detailed description of the issue, along with photos or video evidence. Our technical team will review the request and provide troubleshooting instructions or determine if warranty coverage applies.

Depending on the situation, replacement parts may be provided, or further service instructions will be issued. Our goal is to resolve all issues efficiently while minimizing operational disruption.

3. After-Sales Support

Following the expiration of the warranty period, ZETECH HOLDING LLC continues to provide extended support for up to three (3) years. This includes technical assistance, assistance with spare parts, and maintenance guidance.

All post-warranty services and parts may be subject to additional cost. However, our commitment remains focused on ensuring long-term performance and customer satisfaction.

Phone: +1 888 562-9960
Email: info@zetechforklifts.com
Hours: Monday – Friday, 9am – 5pm (EST)
Address: 18480 Paulson Dr, Suite B9, Port Charlotte, FL 33954